App Support

Welcome to the York Trails support page! If you need help using the app, check out the common questions below.

Getting Started

• Which devices are supported?
  York Trails currently works on iPhone only.

• Why does the app ask for location services?
  The app relies on GPS to track your position and provide dynamic routing to different locations in York.

• How do I start using the app?
  After granting location permissions, you’ll see a map with multiple locations. Your position is shown as a blue dot, and you can select a destination to begin navigating.

Navigation & Features

• How does navigation work?
  Select a location on the map, and the app will generate a route. The route updates every 10 seconds for real-time guidance.

• What is the fast find icon?
  The fast find icon helps you quickly locate your current position on the map.

• What does the solid blue arrow do?
  The arrow at the top right lets you toggle the direction cone on and off.

• What happens when I reach a location?
  When you arrive, the location turns red, and you can mark it as visited. You can then select another location from the list.

Troubleshooting

• The app isn’t detecting my location.
  Ensure that location services are enabled in your iPhone’s settings:
  Settings > Privacy & Security > Location Services and make sure [Game Name] is set to “While Using the App.”

• The map isn’t updating properly.
  Try closing and reopening the app or ensuring you have a stable internet connection.

• I can’t mark a location as visited.
  Make sure you are physically at the location and have a strong GPS signal. Try refreshing the app if needed.

If you have further questions or need assistance, please contact us at through our Contact page. Happy exploring!